Streetwear shouldn’t be stressful – neither should returns. Here’s the lowdown on our no-hassle policy.

THE BASICS

We get it – sometimes the fit isn’t right or the color hits different in person. That’s why we offer:

  • 15-day return window from delivery date
  • Free exchanges on all eligible items
  • Full refunds (minus shipping) for returned items

NON-RETURNABLE ITEMS

To keep things fresh for everyone, we can’t accept returns on:

  • Underwear & Nightwear (for hygiene reasons)
  • Final sale items (clearly marked at purchase)

HOW TO RETURN

Follow these steps to initiate your return or exchange:

  1. Email us at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return
  3. Wait for approval – we’ll email you a return authorization within 48 hours
  4. Package your items securely in original packaging with tags attached
  5. Ship it back to our Fresno warehouse (address below)

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged or was our mistake. We recommend using a trackable shipping method.

REFUNDS

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the new item to you.

EXCHANGES

Want a different size or color? No problem:

  1. Follow the standard return process above
  2. Clearly state what you’d like to exchange for in your email
  3. We’ll ship your new item once we receive the return

Exchange items subject to availability. If your requested item is out of stock, we’ll issue a refund instead.

SAMPLE RETURN REQUEST EMAIL

Copy/paste this template to get the process started:

Subject: Return Request – Order #[Your Order Number] Hey Kidivita Crew, I’d like to return/exchange part of my order: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason: [Fit Issue, Wrong Item, etc.] For exchanges, I’d like: [New Size/Color if applicable] Let me know next steps! [Your Name] [Your Email]

WHERE TO SEND RETURNS

Kidivita Store Returns
4445 Center Street
Fresno, CA 93721
United States

QUESTIONS?

Hit up [email protected] – our customer care moves faster than a hyped sneaker drop.

Streetwear rule #1: Look fresh, feel fresh. If our gear isn’t working for you, we’ll make it right.